At TCI, we believe in entwining a process with technology to get a consistent, efficient and best quality solution. TCI has been investing in technology on the logistics front, including complete warehouse automation and robust digitization. Today, the Company is undergoing a complete digital transformation. TCI already has advanced GPS tracking of the vehicle, real-time tracking system is enabled through mobile application, and Operation Command Center (OCC) where hubs are monitored by team located at the centralized location.
Embracing technology is important when it comes to enhancing customer experience. The TCI Customer application provides increased visibility to customers, as to the current status of their cargo movements, in real-time, no matter where they are. It helps them track and coordinate the delivery of their shipments with greater ease and convenience. Customers can send order requests, report a claim, pay their dues online and of course, track their shipments in real-time thus enabling them to track time-sensitive shipments and adapt their planning, where necessary.
In an age of real-time information availability, finger-tip convenience is a must for all customers. Customers can also access information and get in touch via various other platforms such as the Chatbot, websites and the social media. As the current situation evolves, we remain agile and committed to adapting to the ever-changing needs.
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